Evaluation of Satisfaction Using the Academic System Using WebQual 4.0 and IPA Methods

##plugins.themes.bootstrap3.article.sidebar##

Artikel (Bahasa Indonesia)
Published Jul 12, 2023
DOI : https://doi.org/10.32664/smatika.v13i01.810
  • Halaman : 152 - 165
  • Abstract views : 183
  • PDF views : 146

##plugins.themes.bootstrap3.article.main##

Ari Hardiyantoro Susanto
Universitas Bina Darma
Edi Surya Negara
Magister Komputer, Universitas Bina Darma,Palembang, Indonesia

Abstract

Musi Rawas University is one of the private tertiary institutions in the LLDIKTI Region II Sumbagsel area which is based in Lubuklinggau City, South Sumatra. Based on PDDIKTI data for the 2021/2022 academic year, Musi Rawas University has 11 Study Programs with a total of 1,706 students. Since the implementation of SIAKAD, Unmura has never evaluated both the quality aspect of its use and the performance of the system. This is of course important to do, because this SIAKAD will not only be applied in the present but will continue to be sustainable every year. In addition, the intended evaluation will have important value for management as an inside for the development and improvement of SIAKAD so that it can be better in the future. Performance evaluation of SIAKAD at Musi Rawas University. To do this, one of the analytical methods known as Webqual 4.0 and IPA (Importance Performance Analysis) will be applied. The results obtained from this study are the usability indicator of the correspondent's answer getting a satisfied response with a value of 75.4%, and the informant quality indicator of the correspondent's answer getting a satisfied response with a value of 77.4% and the interaction quality indicator of the correspondent's answer getting a satisfied response with a value of 63.4%.

##plugins.themes.bootstrap3.article.details##

Issue
Vol 13 No 01 (2023): SMATIKA Jurnal : STIKI Informatika Jurnal
Section
Articles
Creative Commons License

This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

The writer agreed that the article copyright by Smatika journal and the writer has the right to disseminate the paper published without permission in advance.

References
[1] S. Anshori, “Pemanfaatan Teknologi Informasi Dan Komunikasi Sebagai Media Pembelajaran,” Civ. J. Ilmu Pendidik. PKn dan Sos. Budaya, vol. 2, no. 1, hal. 88–100, 2019.
[2] A. Hafiz, “Mengukur Kualitas Website Dengan Pendekatan Webqual 4.0 Modifikasi,” 1Magister Tek. Inform. IBI Darmajaya, hal. 443–457, 2017.
[3] S. Shodiq, “Peran Sistem Informasi dan Teknologi Informasi terhadap Proses Pembelajaran di Masa Pandemi Covid-19,” J. Edukasi, vol. 8, no. 1, hal. 17, 2021.
[4] D. Rachmawaty, A. Z. Yamani, F. D. Winati, dan H. Mardhiana, “Implementation of Importance-Performance Analysis on Integrated Information System Institut Teknologi Telkom Purwokerto,” J. Ilm. Tek. Ind., vol. 20, no. 2, hal. 184–194, 2021.
[5] Z. Fajar, S. Putra, M. Sholeh, dan N. Widyastuti, “Jurnal JARKOM Vol . 1 No . 2 Januari 2014 ISSN : 2338-6312 Jurnal JARKOM Vol . 1 No . 2 Januari 2014 ISSN : 2338-6312,” Jarkom, vol. 1, no. 2, hal. 174–184, 2014.
[6] S. Rahmatullah, D. S. Purnia, dan R. Triasmoro, “Analisis Kualitas Website Sekolah North Jakarta Intercultural School dengan Metode Webqual 4.0,” J. Kaji. Ilm., vol. 19, no. 2, hal. 158–164, 2019.
[7] J. F. Andry, K. Christianto, dan F. R. Wilujeng, “Using Webqual 4.0 and Importance Performance Analysis to Evaluate E-Commerce Website,” J. Inf. Syst. Eng. Bus. Intell., vol. 5, no. 1, hal. 23, 2019.
[8] M. A. Rosyadi dan K. Indartono, “Evaluasi Kualitas Layanan Website Menggunakan Webqual 4.0 dan Importance Performance Analysis (IPA),” J. Ilm. Komput. Graf., vol. 14, no. 1, hal. 1–13, 2020.
[9] M. L. Hamzah, R. F. Rahmadhani, dan A. A. Purwati, “An Integration of Webqual 4.0, Importance Performance Analysis and Customer Satisfaction Index on E-Campus,” J. Syst. Manag. Sci., vol. 12, no. 3, hal. 25–50, 2022.
[10] A. Pratama, A. S. Larasati, dan A. Wulansari, “Analisis Kualitas Website Sistem Langitan Umaha Dengan Webqual 4.0 dan Importance Performance Analysis,” J. Inf. Syst. Informatics, vol. 3, no. 3, hal. 519–533, 2021.
[11] W. Warjiyono dan C. M. Hellyana, “Pengukuran Kualitas Website Pemerintah Desa Jagalempeni Menggunakan Metode Webqual 4.0,” J. Teknol. Inf. dan Ilmu Komput., vol. 5, no. 2, hal. 139, 2018.
[12] R. Afriansyah dan L. Atika, “Analisis Kualitas Layanan Website Basarnas Palembang Menggunakan Metode Webqual 4.0,” Bina Darma Conf. Comput. Sci., vol. 2, no. 4, hal. 417–427, 2020.
[13] D. Dafid, “Penggunaan Metode IPA dan WebQual untuk Mengukur Kualitas Sistem Informasi Akademik,” J. Ilm. Inform. Glob., vol. 9, no. 2, hal. 71–76, 2018.
[14] D. A. Liani, M. Fikry, dan M. J. Hutajulu, “Analisa Metode Webqual 4.0 dan Importance-Performance Analysis (IPA) Pada Kualitas Situs Detik.com,” J. Ilm. Merpati (Menara Penelit. Akad. Teknol. Informasi), vol. 8, no. 1, hal. 34, 2020.
[15] A. Pratomo, A. Irawan, dan M. Risa, “Peningkatan Kualitas Layanan Website Manajemen Tugas Akhir Dengan Memanfaatkan Metode Webqual 4.0 Dan Ipa,” Just TI (Jurnal Sains Terap. Teknol. Informasi), vol. 11, no. 1, hal. 16, 2019.
[16] S. R. Arifin, E. Nugroho, dan B. S. Hanton, “Analisis Kualitas Layanan Website Universitas Hasanuddin Dengan Metode Webqual 4.0 Modifikasi,” Teknomatika, vol. 8, no. 1, hal. 81–92, 2015.
[17] A. Solistiawati dan N. Sitasari, “Hubungan antara citra tubuh dengan harga diri remaja akhir putri (studi pada mahasiswi reguler Universitas Esa Unggul),” J. Psikol. Esa Unggul, vol. 13, no. 1, hal. 13–20, 2015.
[18] Y. Suharto dan E. Hariadi, “Analisis Kualitas Website Badan Pengembangan Sumber Daya Manusia Menggunakan Metode Webqual 4.0,” J. Manaj. dan Organ., vol. 12, no. 2, hal. 109–121, 2021.
[19] L. Maryana, R. Komaladewi, A. Mulyana, dan K. Saefullah, “Importance Performance Analysis (IPA) on Website Quality (Webqual): An Evidence from A Higher Education Institution in Indonesia,” Adv. Soc. Sci. Res. J., vol. 9, no. 2, hal. 1–7, 2022.
[20] K. Syahputri, I. Rizkya, I. Siregar, dan O. C. Syardhi, “Analysis of website service quality with webqual 4.0 integration method,” IOP Conf. Ser. Mater. Sci. Eng., vol. 1122, no. 1, hal. 012035, 2021.
[21] D. Diana dan N. D. M. Veronika, “Analisis Kualitas Website Provinsi Bengkulu Menggunakan Metode Webqual 4.0,” Pseudocode, vol. 5, no. 1, hal. 10–17, 2018.
[22] F. Dipraja, R. S. Fuadi, dan T. T. Rachman, “Implementasi Manajemen Risiko Sistem Administrasi Layanan Akademik Menggunakan Framework COBIT 5.0,” Intern. (Information Syst. Journal), vol. 4, no. 2, hal. 137–146, 2021.
[23] P. Metode, W. Terhadap, A. Manik, I. Salamah, dan E. Susanti, “Pengguna Website Politeknik Negeri Sriwijaya the Impact of Webqual 4 . 0 Method Towards User,” J. Elektro dan Telekomun. Terap., hal. 477–484, 2017.
[24] M. Linda, N. Marlina, B. Purba, P. S. Akuntansi, dan U. P. Batam, “Faktor-Faktor Yang Mempengaruhi Tingkat Kepercayaan Masyarakat Terhadap Penggunaan Teknologi Finansial Di Kota Batam,” J. EMBA J. Ris. Ekon. Manajemen, Bisnis dan Akunt., vol. 8, no. 1, hal. 922–934, 2020.