Webqual 4.0 Analysis of Java Dancer Resto and Café Ordering Website
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Abstract
Java Dancer Resto and Cafe is one of the restaurants in Malang City that has utilized a website as a means of online ordering, this study aims to analyze the quality of usability, information, interaction services, and the overall ordering website of Java Dancer Resto and Cafe using the WebQual 4.0 method. The research method is quantitative descriptive using a survey method to 100 consumers, data analysis using the average and percentage of user satisfaction with the Kaplan and Norton interval scale. The results showed that the overall quality of the Java Dancer Resto and Cafe ordering website was considered very good by users with an average score of 4.34. The usability aspect received the highest rating with a score of 4.41, indicating ease of use and intuitive navigation. The quality of information received a score of 4.35, indicating high accuracy and relevance of information. The service interaction aspect received a score of 4.25 and is still in the very good category, but requires improvement, especially in service personalization and transaction security.
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Articles
References
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[4] W. Cahya, L. Setyawan, J. R. Gultom, and F. Angellina, “Analisis Perancangan Sistem Informasi Administrasi Dokumen Usaha Bagi Pelaku UMKM Desa Tamansari,” Remik: Riset dan E-Jurnal Manajemen Informatika Komputer, vol. 8, no. 2, pp. 549–565, 2024.
[5] C. Hastuti, R. N. Iman, R. Rahayu, and F. Pakaja, “Inventory Information System Design at Kian Jaya Farma Pharmacy,” Jurnal Teknologi Informatika dan Komputer, vol. 11, no. 1, pp. 29–39, 2025.
[6] A. Apriliando, “Implementasi Framework Laravel Pada Rancang Bangun Website IAKN Palangka Raya Dengan Metode Prototype,” Jurnal Sains Komputer dan Teknologi Informasi, vol. 3, no. 2, pp. 87–96, 2021.
[7] D. Safikri, N. M. Faizah, and P. Karo-Karo, “Rancang Bangun Aplikasi Sistem Pemesanan Konsumen Pizza Hut Delivery Tulungagung Berbasis Website Dengan Teknologi Quick Response Code (QR),” Computer Journal, vol. 2, no. 2, pp. 48–60, 2024.
[8] C. R. Putri and S. Fitriani, “Analisa Usability Pada Website Produk Masker Rambut It’s My Holy,” Jurnal Surya Informatika, vol. 15, no. 1, pp. 36–40, 2025.
[9] S. H. Sagala and F. Pakaja, “Evaluation Of Shopee Food Usability Using Usability Testing Methods And System Usability Scale,” International Journal of Information System and Technology, vol. 1, no. 1, pp. 16–25, 2024.
[10] R. R. Thalib, R. Machmud, and R. A. Isa, “The Effect Of Price, Promotion And E-Service Through The Mcdonald’s Application On Consumer Buying Interest,” International Journal of Multidisciplinary Applied and Science Research, vol. 1, no. 3, pp. 115–124, 2025.
[11] L. Herlisa, A. Syarifudin, and M. R. Hamandia, “Pemanfaatan Media Sosial Instagram Sebagai Media Promosi Bisnis Kuliner di Palembang (Studi Akun @Warungsedep_Palembang),” Journal Communication Science, vol. 1, no. 4, pp. 1–15, 2025.
[12] A. Yaqin and M. Syafiih, “Pengembangan Aplikasi Pemesanan Online Dengan QR Code Menggunakan Framework Laravel Berbasis Collaborative Filtering Di Gerdu Kaffe Paiton Probolinggo,” Jurnal Advance Research Informatika, vol. 2, no. 2, pp. 31–41, 2024.
[13] J. Hasanov and H. Khalid, “The Impact Of Website Quality On Online Purchase Intention Of Organic Food In Malaysia: A Webqual Model Approach,” Procedia Comput Sci, vol. 72, pp. 382–389, 2015.
[14] R. R. Prayogo, D. Kusumawardhani, and D. Hasto, “An Analysis Of The Role Of Destination Image And E-Wom In Creating Visit Intention To Borobudur Temple, Indonesia,” in Enhancing Business Stability Through Collaboration, 1st ed., CRC Press, 2017, p. 479.
[15] Y. Iriani, V. Hartati, and R. Ferdian, “Analysis of MSMEs’ Website Service Quality On User Satisfaction Using Webqual 4.0 Method,” Central Asia & the Caucasus, vol. 23, no. 1, 2022.
[16] L. Indriani and A. R. Jatmiko, “Analisis Kepuasan Pengguna Website PPDB Online Dengan Penerapan Metode Webqual 4.0 dan IPA (Studi SMK Negeri 1 Labuan Bajo),” J-INTECH, vol. 12, no. 02, pp. 207–218, Dec. 2024, doi: 10.32664/j-intech.v12i02.1282.
[17] S. J. Barnes and R. T. Vidgen, “An Integrative Approach To The Assessment Of E-Commerce Quality,” Journal of Electronic Commerce Research, vol. 3, no. 3, pp. 114–127, 2002.
[18] R. S. Kaplan and D. P. Norton, “The Balanced Scorecard Measures That Drive Performance,” Harv Bus Rev, vol. 70, no. 1, pp. 71–90, 1992.
[19] E. Widyastuti and F. S. Utomo, “Improving User Experience: A Website Quality Analysis of PT. Gratia Jaya Mulya Using Webqual 4.0 and Importance Performance Analysis Methods,” Jurnal Teknologi dan Manajemen Informatika, vol. 11, no. 1, pp. 47–57, 2025.
[20] A. A. Syahidi, A. N. Asyikin, and S. Subandi, “Measuring user assessments and expectations: the use of WebQual 4.0 method and importance-performance analysis (IPA) to evaluate the quality of school websites,” Journal of Information Technology and Computer Science, vol. 4, no. 1, pp. 76–89, 2019.